City of Durham Water Bill Pay

The city of Durham provides water, garbage and recycling services. They supply clean water fit for drinking to the residents of Durham. With over 300 employees working around the clock, they ensure that there is a reliable supply of water at all times and ensure recycling and disposing of waste.

There are several City of Durham Water Bill Pay options which the customers can choose from depending on what is most convenient for them. The options include paying online, by mail, by phone or in person.

Payment options

Pay online: this service allows customers to pay their bill easily and offers them, the convenience of paying from anywhere at any time. This payment option has a processing fee charged on every transaction.

  • Visit to make your utility bill payments online. This link will lead you to the MUNIS self-service payment portal
  • Click on the water/sewer bill link
  • Enter your account number and customer ID. You can pay your bill online without creating an online account or logging in. Once you have provided these details, the amount due should be displayed and you can make your payment using a credit card or checking bank account.

MUNIS Self Services paybill

  • Provide your payment information. This includes entering your card number and name. If you are making the payments from your bank account, one needs to provide with the account number and the bank’s routing information and also specify the date the payment is to be made.
  • Submit your payment.


Pay by mail: you can pay your bill by check or money order through the mail. This payment method, however, requires you to make your payment a good number of days before the bill is due because of the time taken for the payment to reach the company. Payments should be sent to the address below:

City of Durham Water
1600 Mist Lake Dr.
Durham, NC 27704

Pay by phone: this is another City of Durham Water Bill Pay option available is to call customer service at 1-919-560-4381 to make your payment. You can also contact them at 919-560-1200.

Pay in person: Customers can also visit their offices so as to make your payment in cash, check or with your credit/debit card.

Automatic bank draft: you can also choose to set up automatic monthly payments to be deducted from your checking or savings bank account on the due date. You will need to provide your bank account details, specify the amount and date the payment is to be made.

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