Citizens Energy Group started as a public trust in 1887 to provide natural gas services for the benefit of the community. It is now a broad-based utility company that provides thermal energy and natural gas services as well as water and wastewater services. The company serves businesses and approximately 800,000 customers in Indianapolis.
Multiple Citizens Energy Group Gas Bill Pay options are available to the customers to ensure that paying bills is quick, easy and convenient.
Budget billing: Citizens Energy Group averages out your annual consumption throughout the year thus spreading out the energy cost so that you pay an equal amount every month.
Pay online: Access your account information 24-hours any day and pay your bill online from your bank account. You must register and log in to your Citizens gas online account before you can make an online payment.
- Visit https://www.citizensenergygroup.com/My-Account/Login
- Enter your username and password to log in if you had already registered.
- If you aren’t registered, click on ‘register online’
- Provide your account number, service address and create a username/nickname.
- Click on ‘continue’ to finish the registration process and then log in to your account.
- Once logged in, select your payment mode and enter your payment information to pay your bill.
Credit/debit/ATM payments: In partnership with Western Union SpeedPay, Citizens gas allows you to pay your bill online using a Discover, Visa, MasterCard or American Express credit or debit cards. Visit https://www.citizensenergygroup.com/My-Account/Login?r=timeout&ReturnURL=/My-Account/Account-Detail/Make-a-Payment/Western-Union-Speed-Pay and log in to pay your bill.
Pay by phone: You can also call (317) 924-3311 to pay your bill using a credit, debit or ATM card via the phone.
Automatic bank deductions: with this Citizens Energy Group Gas Bill Pay auto pay service,the bill amount due will be automatically withdrawn from your checking or savings account on the date your bill is due. You must login to ‘MyAccount’ in order to enroll for this service.
Pay through Easypay: The EasyPay service allows you to pay your bill from your checking or savings accounteasily. Use the service by visiting https://www.citizensenergygroup.com/My-Account/Login?r=timeout&ReturnURL=/My-Account/Account-Detail/Make-a-Payment/EasyPay and logging in or call (317) 924-3311.
Pay in person: Pay your bill at the citizens’ customer service lobby or drop your payment at the depository on 21st and Meridian Street.
Pay by mail: Send your check to: Citizens Energy Group
P.O. Box 7056
Indianapolis, IN 46207-7056